The Hidden Costs of Poor Customer Relationships

You can work tirelessly to build an incredible product, spend thousands or even millions of dollars in marketing, but if you have a reputation for poor customer service, it all could go to waste. 

Inadequate customer service translates to shortened customer lifetime value and a decrease in employee morale. Forty percent of customers say businesses have intensified their focus and attention on service, and customers are more likely than ever to share their experiences. That’s why it’s vital for your organization to stay focused on not only providing excellent customer service but also establishing a genuine relationship. Customer service doesn’t impact only your support team, but it also affects every employee in your organization. 

There are steps you can take to up your game, download now to read more! 

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